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CISM Training and Peer Support Team Development

De-Escalation Skills for the Front Lines

A Practical Approach

When crisis strikes, your response matters. This training will empower you with crucial skills and techniques that will enable you to provide effective, empathetic intervention during high-stress situations. In-person and live online training options available.

Be Prepared

Be Skilled

Be Confident

Why Learn De-Escalation Skills?

In our rapidly changing and increasingly volatile world, the ability to de-escalate high-stress situations is no longer just desirable - it's essential. This course offers comprehensive training in effective de-escalation from various perspectives. You will learn recent developments in the psychology of extreme escalation. We will also focus on the mental preparation skills that can lead to effective intervention under stress. Skill based scenario training will be used to increase your confidence in your ability to effectively intervene with those in extreme crisis.

What You Will Learn:

  • Recognize early warning signs of escalation.

  • How to recognize signs of impending violence.

  • How to be mentally prepared to intervene effectively.

  • Verbal De-escalation Techniques – Listening and Responding.

  • How to assess the key themes driving the escalation.

  • Problem solving under stress and trauma-informed strategies.

  • High Stess Situations Won't Simply Go Away

    Workplace harmony, productivity, and personal well-being are important. Not effectively addressing potentially violent conflict can result in numerous negative consequences.

  • Escalation of conflict

  • Increased stress levels

  • Potential harm

  • Professional burnout

  • Compassion fatigue

  • Loss of control

  • But there's A BETTER WAY

    De-escalation Skills for the Front Line will redefine your approach to crisis management and give you the tools to effectively intervene with those in extreme crisis. 

    Skill-Based Scenario Training

    At its core, this course is grounded in realistic scenario training aimed at bolstering participant confidence to handle high-stress situations effectively.

    Unique Approach to Crisis Management

    This program focuses not just on de-escalation techniques but explores the psychology behind extreme escalation.

    Game-Changing Mental Preparedness

    We'll help you hone your mental preparedness – a vital component often overlooked in conventional programs.

    Who Would Benefit

    • Front-line public safety

    • First responders

    • Health care providers

    • Mental health professionals

    • Crisis workers

    • Social service professionals

    De-escalation Skills for the Front Line training

    Program Highlights:

    • Introduction and overview of the crisis escalation process

    • Recognizing early warning signs of escalation

    • Safety concerns : Recognizing signs of impending violence

    • Mental Preparation to intervene effectively

    • Verbal De-escalation Techniques – Listening and Responding

    • Assessing key themes driving the escalation

    • Problem-solving under stress

    • Trauma-Informed De-escalation

    • States of mind and De-escalation: What we know about changing states

    Upcoming De-escalation Skills Courses

    De-escalation skills training banner

    Date TBD

    Registration: $150

    This course is being offered as a Remote Learning - Live Training! This course includes content of traditional in-person classroom training via Zoom technology.

    • Real-time presentations
    • Faculty Interaction
    • Small group breakouts
    • Live Q & A

    How to Host a Training

    It's easy and affordable



    We'll take a few minutes and discuss your organizational requirements to determine your best plan of action.



    We'll provide interactive in-person or "virtual" training to give your employees the tools and confidence to intervene with those in crisis.



    Our skill-based scenario training provides hands-on experience that boosts confidence, preparing your team to interact productively with individuals in severe crises.

    Let's Talk

    Meet The Presenter

    Stress Management Trainer and Speaker

    Bart J Leger, PhD., BCPC, FAAETS, CCISM

    Dr. Leger has nearly 35 years of experience providing crisis intervention, stress management, peer support, training, and consulting services to first responders, mental health professionals, clergy, school counselors, medical, corporate, and industrial fields. His PhD is in counseling with a concentration in traumatic stress. He is a board certified Fellow with the American Academy of Experts in Traumatic Stress and a retired first responder.

    With experience in the business sector, law enforcement, fire services, EMS, schools and churches, he is uniquely qualified to provide consulting, training and program development in the areas of peer support teams, critical incident stress management, workplace violence, church and workplace safety, suicide intervention, compassion fatigue/burnout, and many other workforce wellness concerns.

    "I firmly believe that everyone in high-stress professions should be armed with the skills to confidently and competently intervene in extreme crisis situations. This is more than just a belief - it's my mission. Whether it's online or in-person, every session is designed to empower you with actionable tactics for crisis intervention and de-escalation."

    ... Looking forward to being part of your journey towards enhanced crisis management skills!

    Dr. Bart Leger Signature
    Bart Leger Image

    Frequently Asked Questions

    We know you'd still have questions, so that's why we prepared this section just for you.

    What is the refund policy?

    Upon request, you may receive a full refund if you cancel at least 14 days prior to the date of training. After that, we don’t give refunds, but you may transfer to the next available course for a $50 transfer fee.

    Can I transfer my registration to another person?

    Yes! To transfer your registration, simply email me at [email protected] and provide the name and email address of the person to whom you are transferring. Please contact me at least 24 hourse before beginning of training.

    Does this class have any prerequisites?

    No. There are no prerequisites required for this training.

    Do I have to be a first responder or in the medical field to take this course.

    No. This course is open to anyone who is interested in attending.

    Can this course be presented 100% online.

    Yes. This course can be taken completely online via Zoom, so there’s no need to show up to a classroom in person. There will be breakout rooms to discuss topics covered in each module.

    Do I get a certificate when I complete this class?

    Yes, if you complete the entire class. Each class requires a certain number contact hours in order to receive a Certificate of Completion. Partial certificates are not issued. Certificate will be provided through the International Critical Incident Stress Foundation.

    Can I receive CEUs for this course?

    Yes. Participants will receive an ICISF Certificate of Attendance that offers general (not profession-specific) Continuing Education Units (CEUs) from by University of Maryland, Baltimore County (UMBC) Department of Emergency Health Services Professional and Continuing Education (PACE).

    How often is this course offered?

    This course will be offered periodically. Course offerings will be listed on our upcoming courses page. Feel free to request a course. We will schedule a class if there is a minimum of 12 participants.

    Schedule Changes & The Stress Care Doc's Right to Cancel

    Due to unforeseen circumstances, if it becomes necessary to make changes to the schedule, The Stress Care Doc reserves the right to cancel or make changes in course offerings, presenters and session times without prior notice to attendees.

    Equip Your Team to Intervene

    Find out how to provide this training for your organization

    Schedule Your FREE Discovery Call

    Caring for one another. It's what it's all about.

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