Critical Incident Stress Management Training

Take care of your most valuable asset with peer-based crisis intervention

Recover Quickly with Critical Incident Stress Management

Recover Quickly

Heal and grow with Critical Incident Stress Management

Heal and Grow

Stay productive with Critical Incident Stress Management

Stay Productive


Critical Incident Stress Management, or CISM, is an intervention model developed specifically for dealing with traumatic events. It helps individuals and groups share their experiences, vent emotions, and learn about stress reactions and symptoms.


First developed for use with military combat veterans and then civilian first responders (police, fire, ambulance, emergency workers, and disaster rescuers), it has now been adapted and used virtually everywhere there is a need to address traumatic impact in peoples lives.


There are several types of CISM interventions that can be used, depending on the situation.  Variations of these interventions can be used for groups, individuals, families, and in the workplace. Responses can be customized to your specific industry or profession.


Crisis response capabilities are needed as crises and disasters become epidemic. Crisis intervention programs are recommended and even mandated in a wide variety of community and occupational settings. CISM represents a powerful, yet cost-effective approach to crisis response.

Host a training in your organization or check our upcoming trainings for a class in your area.

How to Host a Training

It's easy and affordable

  • 1


    We'll take a few minutes and discuss your needs and how we can help.

  • 2


    We'll provide interactive training at your location.

  • 3


    Your staff will be prepared to support others who are in crisis.

Assisting Individuals in Crisis

Course Description

Crisis Intervention is NOT psychotherapy.

But it does require special training. As physical first aid is to surgery, crisis intervention is to psychotherapy.

It's sometimes called “emotional first aid”.

This course is designed for anyone who desires to increase their knowledge of individual (one-on-one) crisis intervention techniques.

  • Business & Industry
  • Crisis Intervention
  • Mass Casualty, and Disaster Response
  • Education
  • Emergency Services
  • Employee Assistance
  • Healthcare Homeland Security
  • Mental Health, Military
  • Spiritual Care
  • Traumatic Stress.

Program Highlights

  • Psychological crisis and psychological crisis intervention
  • "Resistance, resiliency, recovery" continuum
  • Critical incident stress management
  • Evidence-based practice
  • Basic crisis communication techniques
  • Common psychological and behavioral crisis reactions
  • Commonly accepted and empirically-derived mechanisms
  • SAFER-Revised model of Crisis Intervention
  • Suicide intervention

Two Day Course: 8:30 a.m. - 4:30 p.m. - 13 Contact Hours

Group Crisis Intervention

Course Description

Group Crisis Intervention training is designed to present the core elements of a comprehensive, systematic, and multi-component crisis intervention curriculum.

This course will prepare participants to understand a wide range of crisis intervention services.

Fundamentals of Critical Incident Stress Management (CISM) will be outlined and participants will leave with the knowledge and tools to provide several group crisis interventions.

These interventions include:

  • RITS (Rest, Information, and Transition Services
  • CMB (Crisis Management Briefings)
  • Defusing
  • Critical Incident Stress Debriefing (CISD)

The need for appropriate follow-up services and referrals when necessary will also be discussed.

Program Highlights

  • Relevant research findings
  • Relevant recommendations for practice
  • Incident assessment
  • Strategic intervention planning
  • "Resistance, resilience, recovery" continuum
  • Large group crisis interventions
  • Small group crisis interventions
  • The adverse outcome associated with crisis intervention
  • reducing risks
  • Critical Incident Stress Debriefing (CISD)

Two Day Course: 8:30 a.m. - 5:00 p.m. - 14 Contact Hours

Advanced Assisting Individuals in Crisis

Course Description

Most psychological crisis intervention is done one person to one person, rather than in groups. 

This course covers the SAFER-R model of individual psychological crisis intervention.

This model was developed to serve as a simple protocol or procedural guide to aid in conducting individual psychological crisis interventions.

This two-day course builds upon and is the logical continuation of, the basic ASSISTING INDIVIDUALS IN CRISIS course. 

Using the SAFER-R framework as a platform, participants are introduced to scenario-based variations of the model. 

Topics such as advanced psychological triage, grief,  suicide intervention, challenges in follow up and referral and self-care are addressed. 

In addition, participants are asked to evaluate pre-recorded video examples of crisis intervention using the SAFER-R model.

Program Highlights

*Prerequisite: Assisting Individuals in Crisis (formerly Individual Crisis Intervention and Peer Support)

  • Natures & definitions of a psychological crisis and psychological crisis intervention
  • Nature and definition of critical incident stress management and its role as a continuum of care
  • Empathic communication techniques
  • The practice of psychological triage
  • SAFER-Revised model of individual psychological crisis intervention in a suicide scenario
  • SAFER-Revised model of individual psychological crisis intervention in a “follow-up” or referral scenario
  • Risks of “harm” associated with psychological crisis intervention and will further discuss how to reduce those risks
  • Principles of self-care

Two-Day Course: 8:30 a.m. – 4:30 p.m.

Advanced Group Crisis Intervention

Course Description

This course is designed to provide participants with the latest information on critical incident stress management techniques and post-trauma syndromes.

It builds on the knowledge base which was obtained through the Group Crisis Intervention course and/or in publications.

At the conclusion of this course, participants will have been exposed to specific, proven strategies to intervene with those suffering the ill effects of their exposure to trauma.

Emphasis will be on advanced defusings and debriefings in complex situations.

This course is designed for:

  • EAP
  • Human resources
  • Public safety personnel
  • Mental health professionals
  • Chaplains
  • Emergency medical services providers
  • Firefighters
  • Physicians
  • Police officers
  • Nurses
  • Dispatchers
  • Airline personnel
  • Disaster workers

It will also be useful for those working extensively with traumatized victims for various walks of life. This course requires previous training and experience.

Program Highlights

ICISF’s Group Crisis Intervention course should be viewed as a prerequisite.

  • Relevant research findings
  • Managing complex group-oriented crisis interventions
  • Nature and importance of incident assessment
  • Strategic intervention planning
  • Comprehensive, integrated, systematic and multi-component CISM
  • Concepts of enhanced group processes
  • Significantly delayed interventions
  • “Multiple incident CISD”
  • Suicide of a colleague
  • Small group crisis support sessions after a disaster

Two-Day Course: 8:30 a.m. – 5:00 p.m.

Caring for one another. It's what it's all about